Customer Product Return Request Form

Purchase Details

Sales Order Number		Customer PO No.
Invoice Number		Date of Purchase

Customer Details

Company Name		Contact Email
Contact Name		Contact Telephone

Collection Address

Postcode		Date of Request

RMA Details

Part Number	Serial Number	Qty	Reason for Return	Manufacturer Auth. Code	Credit/Replace

The above information MUST be completed before an RMA number is issued, including a reason for return. The use of “DOA and Faulty” are NOT adequate descriptions. No product will be accepted without a valid RMA Number.

ALL Returns requests shall be logged with your Account Manager within 7 working days of receipt of goods.

DOA or faulty product will ONLY be accepted back within 14 days of purchase and where applicable MUST have a valid Manufacturer case reference.

Any products reported as faulty outside of these terms will NOT be accepted for return and the customer will be referred to Manufacturer to claim a repair or replacement under Manufacturer warranty conditions. All goods should be returned in the original retail packaging along with all the original content. Defaced or damaged product/packaging may be refused or be subject to a restocking fee.

RMA No. issued date:		Collected by:		Tracking Number:
RMA product received date:		RMA product returned to supplier date:
RMA closed date:		Re-Stocking Fee applied		YES/NO%

All faulty products will be tested either in house or by trained professionals to confirm the faults detailed in the RMA request exist. If the tests find that the faults are not as stated and/or the hardware is in good working condition then the customer will be liable for the testing charges and the cost of returning the unit back to the customer.